This Privacy Notice explains how we collect, use, and protect your personal data when you visit our website or contact us to find out about our services, make a referral, or get in touch with any other enquiry.

We may collect and process:

• Name, address, and contact details (such as email and telephone number)

• Information shared in web contact forms (including service enquiries and referrals)

• Referral information relevant to assessing or providing our services

• Technical data (such as IP address, browser type, and website interactions via cookies)

We use your information:

• To respond to your enquiries, referrals, or requests for information about our services

• To provide and manage the supported living and recovery-focused services we offer

• To keep a record of communications and our relationship with those we support or work with

• To meet our legal, safeguarding, and regulatory obligations

• For website analytics to help us improve our site and user experience

We do not use your data for marketing or any purpose unrelated to our services.

We process your data according to the following lawful bases:

• Consent: If you contact us or submit information via our website, we ask for your consent

• Legitimate interests: When responding to enquiries or operating our services, provided this does not override your rights

• Legal obligation: When we must process your data for statutory reporting, financial records, or safeguarding purposes

Your personal information will only be shared:

• With staff and authorised individuals who need it to deliver or support our services

• With professionals or partner agencies involved in a person's care or support, where appropriate

• If required by law, for example for safeguarding, fraud prevention, or statutory reporting

We do not sell or share your personal data with third parties for marketing purposes.

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to:

• Request access to the personal data we hold about you

• Ask for correction or deletion of your data

• Withdraw consent at any time (where consent is the basis for processing)

• Object to certain types of processing, or ask for processing to be restricted

• Request a copy of your data in a portable format

We only keep your data for as long as it is needed:

• Referral and service-related records: retained for as long as required to deliver support and to meet legal or safeguarding obligations

• Contact form enquiries not relating to active service provision: deleted 12 months after your last contact, unless a longer period is needed for safeguarding or risk purposes

• You may request deletion sooner where this is legally permitted

If you have any questions about this Privacy Notice, wish to exercise your rights, or want to make a complaint about how we have handled your data, please contact us:

Serene Cove

Email: info@serenecove.co.uk

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You also have the right to contact the Information Commissioner's Office (ICO) if you are not satisfied with our response:

Information Commissioner's Office

Wycliffe House, Water Lane

Wilmslow, Cheshire, SK9 5AF

Helpline: 0303 123 1113

Website: www.ico.org.uk/make-a-complaint